Terms of service

Last updated October 17, 2026

These terms are between Thrivari and the businesses that use it. Booked at a shop that runs on Thrivari? Your part is here. Questions? Email hello@thrivari.com.

1. Who we are

Thrivari is run by Thrivari LLC, an Illinois limited liability company. We make booking, dashboard, and shop software for appointment businesses. We run it from Illinois, and you can reach us at hello@thrivari.com.

“You” means the business that signs up, and everyone you let use Thrivari for it.

2. Your account

The owner is responsible for the account and for everyone they add to it. Each person signs in with a code texted to their own phone. Don’t share codes, and tell us right away if you think someone else got into your account. You pick each person’s role, and their role decides what they can see and change.

3. What you get

• A booking site under your own name.
• The dashboard and its reports.
• The texts and emails we send your guests for you.
• Connections to Square and Google Calendar.

We keep making it better. Before we remove something you rely on, we’ll tell you.

4. Fees

You pay the price we agreed in writing when you joined, billed monthly. Sales tax is extra where it applies. The price covers the texts and emails we send in normal use. We’ll tell you 30 days before a price changes. If a bill is still unpaid 30 days after we remind you, we may pause your account until it’s paid.

5. Your data

Your guests, bookings, notes, and records are yours. We keep them for you, follow your instructions, and use them only to run and improve Thrivari. We never sell them, share them for ads, or use them to train software. See how we handle your shop’s data here, and the page you can show your guests here.

You’re responsible for having the right to give us the data you bring, including your guests’ phone numbers for booking texts, and for handling it lawfully on your side. You can ask for a copy of everything anytime.

6. Connections

Your Square and Google Calendar connections are between you and those companies, under their terms. We only read what each connection allows. You can disconnect anytime. If they go down or change what they offer, we’ll work around it where we can, but we’re not responsible for it.

7. Payments

Square handles payments between you and your guests, under its terms. Thrivari isn’t part of those payments, doesn’t hold the money, and doesn’t decide disputes between you and a guest.

8. Using it the right way

Use Thrivari lawfully and honestly. Only text or email people who gave you their number or address for booking, and follow the messaging rules that apply to you. Don’t try to get into another shop’s data, copy Thrivari, resell it, or flood it with automated traffic.

9. Uptime and support

We work to keep Thrivari up all the time, but we can’t promise it. When we need to take it down for work, we’ll tell you ahead of time whenever we can. Support is by email, and we reply within one business day.

10. Who owns what

We own the software and everything we build for it. You can use it while you subscribe. You own your data and your brand. We show your name and logo on your own booking site, and we only name you as a customer anywhere else if you say yes.

11. Ending it

You can cancel anytime, and your account runs to the end of the period you paid for. We can end it with 30 days’ notice, or right away if you seriously break these terms or stop paying. Either way, you have 90 days to take your data with you. After that we delete it, except payment records tax rules require us to keep.

12. What we promise

We promise to run Thrivari with care and as described here. Beyond that, it’s provided as is. We’re not liable for indirect losses, like lost bookings or lost profits. Our total liability to you is capped at what you paid us in the 12 months before the claim. Nothing here limits anything the law doesn’t let us limit.

13. Changes

When these terms change in a way that matters, we email the owner 30 days before. Using Thrivari after that date means you accept the change.

14. Disagreements

If something goes wrong, let’s talk first. Illinois law governs these terms, and Illinois courts decide anything we can’t settle together.

15. If you book at a shop that runs on Thrivari

• Your booking is with the shop, not with Thrivari.
• The shop’s cancellation policy, shown when you book, is the one that applies.
• You get texts and emails about your own bookings. Reply STOP to any text to stop them.
• You sign in with a code texted to your phone, so keep your phone safe. Only book for someone else if they say it’s OK.
• Book honestly. A shop can close an account after repeated no-shows or fake bookings.
• Square handles payments and cards under its terms. Thrivari isn’t part of the appointment, the payment, or any dispute about them.

See how your details are handled here.

16. SMS and text messages

Thrivari sends text messages on behalf of shops that use its booking system. Texts include one-time login codes, booking confirmations, reminders, and appointment updates.

• You opt in by entering your phone number and requesting a code on a shop’s booking page or staff dashboard.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out, and START to get texts again. Reply HELP for help, or email hello@thrivari.com.
• Mobile numbers and opt-in consent are never sold, rented, or shared with third parties for marketing.
• Carriers aren’t responsible for texts that arrive late or don’t arrive.

See how we handle your number in our privacy policy.