Help with the Thrivari app

Last updated October 8, 2026

The fastest way to reach us is hello@thrivari.com. We reply within one business day, usually much sooner.

Signing in

Open the app and type the mobile number your shop has for you. We text you a six-digit code. Type it in, and you're in. If your shop hasn't added you yet, ask the owner to add you on the Access page in the dash.

The code didn't arrive

Wait a minute, then check your messages or your email's spam folder. Tap Send a new code to try again. If it still doesn't come, sign in with the other one: your email instead of your phone, or the other way around.

Face ID

After your first sign-in, the app offers to use Face ID. From then on it opens with your face, with no code. If Face ID doesn't work, tap Sign in with a code instead.

Notifications

The first time the app opens your shop, it asks to send notifications. Allow them to hear about bookings, moves, cancellations, and payments in your chair. To change this later, open Settings on your iPhone, tap Notifications, then Thrivari.

Switching shops and signing out

In the app, tap More, then scroll to the bottom. Switch shop shows every shop you work at. Sign out removes your sign-in from this phone and stops its notifications.

Deleting your account

Tap More, then Switch shop, then Delete my account, or email hello@thrivari.com from the address your shop has for you. We delete your sign-in and notification details within 30 days. Your shop keeps its own business records. See privacy in the app for the details.

Something isn't working

Email hello@thrivari.com with what you tapped and what happened. A screenshot helps a lot.